The Harbours Medical Practice are delighted to launch our new service that will support you if you are looking for a same day appointment. This new service will
ensure that you are cared for by the right healthcare professional at the right time. Our aim is to:
- Create better access to same day care
- Create better access to bookable appointments
What does this mean for you?
It means better access to same day care
When you ring the Practice’s new telephone number 0300 790 6244 and you need same day support you will be asked to press option one from our telephone call menu. Your call will go to a dedicated team trained to help you get to the right person at the right time. There are a number of different ways you can be helped, including:
- A call-back from the Primary Care Triage Team
- A same/next day appointment with our CWIC (Collaborative Working for Integrated Care) service
- An appointment with a local healthcare professional at the Practice
- If appropriate you may be directed to another form of care such as a pharmacist or optician
- Self care advice.
The Primary Care Triage Team is a specialist service provided by NHS 24 and can only be accessed through your Practice. Those who need to see a GP will still do so, but for some, their needs will be best met by seeing another health professional. East Lothian Health and Social Care Partnership’s CWIC (Collaborative Working for Integrated Care) service is a team of multidisciplinary health professionals who support practices and includes:
- Advanced Nurse Practitioners
- Mental health specialist
- Nurse practitioners
- Physiotherapy specialists
The CWIC service is based at: Musselburgh Primary Care Centre, Inveresk Road, Musselburgh, East Lothian, EH21 7BP. If you require information on how to get there, please visit the Practice website, the travelinescotland.com website or ask the person arranging your appointment for advice.
Will there be any changes to routine appointments?
No. All routine appointments at the Practice will continue to be booked as normal.
We will offer pre-booked ROUTINE appointments with a Doctor of your choice. These can be booked by telephoning 0300 790 6244 and selecting OPTION 2. Appointments are able to be booked 2 weeks in advance.
There are a limited number of pre-bookable TELEPHONE consultations if you are certain that you do not need to be seen.
EXTENDED HOURS APPOINTMENTS
We are now able to offer some appointments out with our normal opening hours of 8.00am – 6.00pm. PLEASE enquire from reception with regards to these routine appointments.
We are now able to offer some appointments out with our normal opening hours of 08:00 – 18:00. Please enquire from reception with regards to these appointments.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.