We are aware that there is a technical fault with ordering prescriptions online. The problem is currently being addressed by the service provider Vision Online. We apologise for any inconvenience to our patients and hope that the problem is fixed soon. Thank you for your patience.
Medicines in Scotland - Click here to find out more
WE NO LONGER ACCEPT PRESCRIPTION REQUESTS BY TELEPHONE.
Getting your medications on time
We suggest you re-order your medications when you have one week of medication left.
We do not want you to run out but we do want to issue them safely.
Medications can be requested
- On-Line (if you have registered with us for My Vision-on-line)
- Via your chosen Pharmacy
- Using your ticked medication slip posted into the box in either Cockenzie or Longniddry surgeries.
Request received by the practice before 4pm
Medication slip should be ready for collection from Cockenzie or Longniddry surgeries.
Ready for collection from requested local pharmacy (subject to medication availability)
Please note that special request prescriptions will take up to 4 days to process. Special Request prescriptions are prescriptions which are NOT ON your repeat prescription request form.
TO REGISTER FOR ON-LINE ORDERING OF PRESCRIPTIONS – please complete a registration form at reception for this service.
Requesting Prescriptions Not On Repeat
Requests for prescriptions not on your repeat list should be ordered at least one week before they are required.
Medications will no longer be issued on the SAME DAY unless under exceptional circumstances.
Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip.
Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.
PLEASE NOTE THAT SPECIAL REQUEST PRESCRIPTIONS CAN TAKE UP TO 4 DAYS TO PROCESS. Special Request prescriptions are prescriptions which are NOT ON your repeat prescription request form.